Scope
This policy applies to everyone who uses ViRFQ — buyers submitting RFQs and Vietnamese exporters publishing company profiles and product listings. It sits alongside our Terms of Service.
Prohibited conduct
- Submitting fake, duplicated, or misleading RFQs, or RFQs with no genuine intent to buy.
- Publishing false company details, forged documents, or misrepresenting products, capacity, or certifications.
- Spam — repetitive, bulk, or irrelevant content and unsolicited mass outreach.
- Fraud, scam attempts, or trying to move users off-platform to defraud them.
- Objectionable content and abusive users (zero tolerance): content that is unlawful; hateful or discriminatory; harassing or threatening; sexually explicit; graphically violent; promoting self-harm; fraud, scams, phishing or malware; or spam — including when sent through the WhatsApp inbox or uploaded to the Platform.
- Sharing, reselling or publishing buyer contact details obtained through an RFQ unlock or Trade-AI, or adding buyers to marketing lists without consent.
- Sending misleading or harassing messages from a connected WhatsApp number, or using the AI assistant to make claims the seller cannot back up.
- Scraping, automated abuse, bypassing quotas or rate limits, or attempts to bypass platform security.
- Creating multiple accounts to evade a suspension or to obtain extra free quota.
RFQ & profile review
Every RFQ is held for review when submitted. An automated quality score is a reference signal only; ViRFQ staff decide whether an RFQ is published, sent back for more information, or rejected. Exporter profiles and product pages can be published by the seller, but ViRFQ may review them at any time and remove or unpublish content that breaches this policy. The Verified badge is granted only after manual review of business registration and export evidence — see the Terms of Service.
How to report
If you see a listing, RFQ, or user that looks abusive or fraudulent, report it through our complaint channel or email contact@virfq.com with details. We review every report; timelines are on the Complaint page. Inside the WhatsApp inbox (web and the ViRFQ Seller app) you can also block a buyer or report a conversation directly; we aim to review every report filed from the WhatsApp inbox within 24 hours. Blocking works inside ViRFQ only and does not affect the buyer's WhatsApp account.
Consequences
Depending on severity, ViRFQ may remove content, reject a submission, warn the account, or suspend or terminate the account; for objectionable content and abusive users we apply zero tolerance and may suspend or terminate the account under section 9 of the Terms of Service. Serious fraud may be reported to the relevant authorities.
Contact
Questions about this policy: contact@virfq.com.