1. Scope
This payment policy applies to all payments made on virfq.com: the ViRFQ Platform plan. By making a payment, you agree to the terms described here.
2. Payment Methods
2.1. Bank transfer / VietQR (via SePay)
ViRFQ accepts bank transfer / VietQR payments processed through our payment partner SePay, into the company account: MB Bank · account 2228515555 · account holder CONG TY CO PHAN GIAI PHAP CONG NGHE VIRFQ.
The system activates your plan automatically only when all three conditions below are met:
- the transfer content is exactly the payment code shown on the payment page;
- the transferred amount is exactly the amount shown on the payment page;
- the transfer is made within the 30-minute validity of the latest payment code / QR (creating a new payment order invalidates the previous code).
If any of these is not met — the code expired, the amount is wrong, the content is wrong or missing, or you used an old QR — the money is still recorded but the plan is not activated automatically. Contact us with your payment code and a receipt/screenshot; we reconcile manually within 1 business day from your contact and either activate the plan or refund/adjust the difference as agreed.
2.2. International cards (Stripe)
We also accept international payment cards through Stripe (Visa, Mastercard, American Express, JCB in some regions). The Vietnamese checkout charges in VND; the English checkout charges in US dollars, exactly the whole-dollar amount shown on the checkout page. The final amount and currency are shown on the Stripe payment page before you confirm. Your plan is activated as soon as Stripe confirms a successful payment, usually within seconds to a few minutes. If it is not activated within 30 minutes, please contact us with your account email and the time of payment.
2.3. Company account only
ViRFQ only accepts payment into the account registered under the company name above. We never accept cash and never ask you to transfer to a personal account. If anyone asks you to do so in ViRFQ's name, please report it to our hotline immediately.
3. Confirmation & Activation
Bank transfer / VietQR: once all three conditions in section 2.1 are met, activation is automatic, usually within a few minutes (subject to your bank), and a confirmation email is sent to your account email. Stripe: activation happens as soon as Stripe confirms a successful payment (section 2.2). If a payment is not activated within 30 minutes, contact us with your payment code. Full details of what you receive after activation are in the Delivery, Cancellation & Refund Policy.
4. Invoicing
Listed prices exclude VAT; VAT (currently 8%) is added at checkout. A VAT e-invoice is issued to business customers based on the invoicing details you provide, and sent by email.
5. Term & Renewal
Important: the Platform plan is prepaid per term and does not auto-renew. No charge is ever made automatically — you decide if and when to purchase a new term.
You will receive reminder emails before your term expires. If you do not purchase a new term, your account simply reverts to the Free plan at the end of the term.
5.1. Buying a new term while active:if you purchase another term while your current one is still active, the new term's validity (including bonus months) is appended to your current expiry date — no paid time is lost.
6. Payment Security
All payment transactions are encrypted using industry-standard SSL/TLS protocol. We comply with PCI DSS and do not store full card information on our servers.
7. Refunds & Cancellation
In short: a Platform term that has not been activated yet is refundable in full on request; an activated term is refunded pro-rata by whole unused months.
The complete rules — including eligible cases, the request process and the legacy ad-wallet balance — are set out in full in the Delivery, Cancellation & Refund Policy, which prevails over this summary.
8. Payment Disputes
If you believe there is an error in your invoice or have questions about a transaction, please contact us at contact@virfq.com before initiating a dispute with your bank or card issuer. See also our Complaint Handling page.
We are committed to resolving payment disputes fairly and quickly. Initiating a dispute without contacting us first may result in account suspension during investigation.
9. Company Information
- Company: VIRFQ Technology Solutions Joint Stock Company (Công ty Cổ phần Giải pháp Công nghệ VIRFQ)
- Enterprise / tax code: 0111373222
- Issued on: 30/01/2026 (first registration); amendment no. 1 on 15/09/2026
- Issued by: Business Registration and Corporate Finance Office – Hanoi Department of Finance
- Registered office: Floors 1 and 2, Commercial Unit SO15, Apartment Building CT03 (A3), Thanh Pho Xanh Urban Functional Area Project – Vinhome Gardenia, Ham Nghi Street, Tu Liem Ward, Hanoi, Vietnam
- Phone: +84 866 696 212
- Email: contact@virfq.com
- Website: virfq.com
- Working hours: Monday – Friday, 9:00 – 18:00 (GMT+7)