1. Scope & Delivery Method
ViRFQ provides online services — the ViRFQ Platform. We do not ship physical goods and no shipping fee ever applies. For ViRFQ, "delivery" means activating your entitlements on your account.
2. Platform Plan Delivery
Bank transfer / VietQR with the correct payment code, the correct amount and within the 30-minute validity window: the plan is activated automatically as soon as the payment is received, usually within a few minutes. Stripe card payments: the plan is activated as soon as Stripe confirms a successful payment; if it has not happened within 30 minutes, contact us (see the Payment Policy, section 2.2).
If your transfer arrives after the code expired, with the wrong amount, the wrong content, or using an old QR, the payment is still recorded. Contact us with your payment code and a receipt; we reconcile manually within 1 business day and either activate your plan or refund the transfer (see the process in section 7).
A confirmation email is sent to your account email once your plan is activated. To check what you received: log in to virfq.com → your dashboard, where your plan and entitlements are shown.
Validity is counted from the activation date: 1, 7 or 16 months depending on the term you bought. If you buy another term while the current one is still active, the new term is appended to your current expiry date.
Items that require ViRFQ's active involvement — such as bilingual company-profile editing or help setting up a WhatsApp advertising campaign — are carried out after you provide the necessary information, on a schedule agreed between us; we do not commit to a fixed number of days for these.
3. Checking What You Receive
After activation, please check your plan and entitlements. If anything is wrong or missing, let us know within 7 days via our hotline, email, or the Complaint Handling page. If a VietQR payment is not activated within 30 minutes, contact us with your payment code and check your spam folder for the confirmation email.
4. Cancelling Before Payment
A payment order you never paid does not cost you anything — you can simply let it expire.
5. Platform Plan Refunds
5.1. General policy
- Term not yet activated: a paid term that has not been activated is refundable in full on request.
- Term already activated: refunds are pro-rated by whole unused months of the term (bonus months carry no monetary value and are not refunded). A month already started counts as used.
5.2. Eligible refund cases
- Duplicate payment: you were charged more than once for the same subscription.
- Technical error: a technical error on our side prevents you from accessing paid features for more than 7 consecutive days.
- Unauthorized transaction: your payment method was used without your permission (requires investigation).
5.3. Non-refundable cases
- Dissatisfaction with RFQ quality (RFQ content comes from third parties).
- An account suspended for violating the Terms of Use.
- Days/months already started within the current term (pro-rata counts whole unused months only).
- RFQ unlocks already used during the current term.
- Ad spend already delivered to advertising platforms, and budgets you pay directly to Meta.
5.4. Nothing to cancel
Because the Platform plan is prepaid and never auto-renews, there is nothing to cancel and no risk of a surprise charge. When your term ends, your account simply reverts to the Free plan.
6. Legacy Ad Wallet (topped up before 22/08/2026)
ViRFQ stopped accepting ad-wallet top-ups on 22/08/2026. For wallets topped up before that date: any unspent balance is refundable on request (the fees and VAT charged on the refunded portion are recalculated accordingly); amounts already spent on advertising platforms are not refundable. Ad budgets you pay directly to Meta are outside ViRFQ's refund scope.
7. Refund/Cancellation Request Process
- Email contact@virfq.com from your registered address, or call our hotline.
- Include your account email, payment/transaction code, the reason for your request, and (for a bank refund) the account to receive the money.
- We review your request within 5 business days.
- If approved, the refund is sent to your original payment method or bank account within 10 business days.
Duplicate-payment and unauthorized-transaction claims must be sent within 7 days of the transaction date.
8. Company Information
- Company: VIRFQ Technology Solutions Joint Stock Company (Công ty Cổ phần Giải pháp Công nghệ VIRFQ)
- Enterprise / tax code: 0111373222
- Issued on: 30/01/2026 (first registration); amendment no. 1 on 15/09/2026
- Issued by: Business Registration and Corporate Finance Office – Hanoi Department of Finance
- Registered office: Floors 1 and 2, Commercial Unit SO15, Apartment Building CT03 (A3), Thanh Pho Xanh Urban Functional Area Project – Vinhome Gardenia, Ham Nghi Street, Tu Liem Ward, Hanoi, Vietnam
- Phone: +84 866 696 212
- Email: contact@virfq.com
- Website: virfq.com
- Working hours: Monday – Friday, 9:00 – 18:00 (GMT+7)