1. Scope
This page applies between the Company (VIRFQ Technology Solutions JSC, operating ViRFQ at virfq.com) and its customers: Exporters (including their staff accounts), online-course learners, and Buyers who submit an RFQ.
This page is a summary of rights and obligations already set out across our Terms of Service and other policies. Where this page and the Terms of Service differ, the Terms of Service prevail.
2. Rights of ViRFQ
- Require customers to provide accurate, complete and up-to-date information.
- Review, approve or reject RFQs and Verified-badge applications, based on ViRFQ's own criteria.
- Adjust prices and policies, provided the change is published on virfq.com before it takes effect.
- Restrict, suspend or lock an account that violates the Terms of Service or other policies.
- Use content a customer has chosen to publish (company profile, product pages, public materials) to promote the Platform, under the licence described in the Terms of Service.
3. Obligations of ViRFQ
- Provide full information about the service, pricing, payment methods and delivery of the service before you pay.
- Deliver the plan or course benefits as published, once payment is confirmed.
- Activate paid benefits within the timeline stated in the Delivery, Cancellation & Refund Policy.
- Notify customers of service incidents that affect them.
- Process refunds under the Delivery, Cancellation & Refund Policy.
- Protect customer data as described in the Privacy Policy.
- Receive and handle complaints through the Complaint Handling page.
- Issue VAT invoices to business customers on request.
4. Rights of the customer
- Receive clear, accurate information about the service before paying for it.
- Choose the plan, term and payment method that suit you.
- Receive the full benefits of the plan or course you paid for.
- Request support, cancellation or a refund under the Delivery, Cancellation & Refund Policy.
- Have your personal data protected under the Privacy Policy.
- Raise a complaint or feedback through the Complaint Handling page.
5. Obligations of the customer
- Provide truthful information about yourself, your company and your products.
- Keep your account credentials confidential. Do not share account access beyond the staff seats granted to your own team; an account owner is responsible for all activity under the staff accounts they created.
- Pay for the service in full and on time.
- Use a Buyer's contact details, once unlocked, only to respond to that Buyer's request — do not resell, publish or send unsolicited bulk messages (see Terms §5.1).
- Take sole responsibility for any advertising budget you spend on your own Meta ad account.
- Course learners: attend on the scheduled dates, and do not record or distribute course materials without ViRFQ's consent.
- Comply with applicable law when using the Platform.
6. Cooperation and dispute resolution
Both parties act in good faith to resolve any disagreement through direct negotiation. If no settlement is reached within 30 days, the dispute is submitted to the competent courts of Hà Nội, Vietnam, consistent with Terms of Service §12.
7. Company information
- Company: VIRFQ Technology Solutions Joint Stock Company (Công ty Cổ phần Giải pháp Công nghệ VIRFQ)
- Enterprise / tax code: 0111373222
- Issued on: 30/01/2026 (first registration); amendment no. 1 on 15/09/2026
- Issued by: Business Registration and Corporate Finance Office – Hanoi Department of Finance
- Registered office: Floors 1 and 2, Commercial Unit SO15, Apartment Building CT03 (A3), Thanh Pho Xanh Urban Functional Area Project – Vinhome Gardenia, Ham Nghi Street, Tu Liem Ward, Hanoi, Vietnam
- Phone: +84 866 696 212
- Email: contact@virfq.com
- Website: virfq.com
- Working hours: Monday – Friday, 9:00 – 18:00 (GMT+7)