Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard Minimum Order Quantity (MOQ) for all international export shipments is 01 x 20ft Full Container Load (FCL). This MOQ is required to optimize ocean freight costs, maximize container space efficiency, and ensure quality preservation during maritime transit.

Question 2

What are your accepted payment terms?

Accepted Answer

To guarantee maximum transaction security and financial flexibility for major buyers, we offer internationally recognized payment structures: Option 1 (T/T): 30% T/T advance deposit paid within 2 business days of contract execution. The remaining 70% balance is payable immediately upon presentation of the scanned Bill of Lading (B/L) and shipping documents. Option 2 (L/C): 100% Irrevocable Letter of Credit (L/C) at sight, issued or confirmed by a first-class international prime bank.

Question 3

How can I receive your latest FOB or CIF price sheet?

Accepted Answer

Dear Valued Partner, due to the high volatility of international agricultural commodity markets, pricing for cashew kernels, coffee, and spices fluctuates daily based on harvest seasonality, crop yields, and global ocean freight tariffs. To provide you with the most accurate, competitive, and legally binding quotation, please contact directly via WhatsApp at +84396248364 or Email: krystal@donghaiagri.vn. We will generate a customized FOB or CIF quote tailored to your specific destination!

Question 4

What is your shipment lead time from contract execution to port dispatch?

Accepted Answer

Our lead time is highly optimized due to continuous large-scale operations at our regional processing bases. Standard shipment dispatch is guaranteed within 15 to 28 calendar days following the receipt of an approved T/T advance payment or an operative Letter of Credit (L/C). This window covers customized raw material processing, export packaging, phytosanitary treatment, and export customs clearance at the loading port.

Question 5

Do you support private labeling and customized packaging (OEM)?

Accepted Answer

Yes sir/ma'am. DHA specializes in engineering bespoke supply chain solutions to align seamlessly with your brand identity and retail standards. We offer full OEM support, including private label printing, custom outer cartons, specialized net weight configurations. Standard packaging specifications will be specifically designed to suit the characteristics of each product type, for long-distance sea transport, meeting export standards and customer requirements.

Question 6

What are your protocols for container hygiene, sanitation, and fumigation?

Accepted Answer

Container sanitation and pest control are paramount to our operations. DHA guarantees that every empty container undergoes rigorous inspection before loading to ensure it is completely dry, clean, odor-free, and pest-free. We strictly prohibit the use of hazardous chemicals like Naphthalene and Methyl Bromide. Any required fumigation is executed using food-grade $CO_2$ only, ensuring absolute compliance with the destination country's sanitary regulations.

Robusta Coffee Beans Grade 1, Screen 18, Wet Polished

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About the supplier

Dong Hai Import Export Service Trading Co., Ltd.

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